Terms & Conditions
1. Scope of Application
For all orders via our VIRTUALETIX online-shop (hereinafter “Online Shop”) or our membership subscription form (hereinafter “Membership Subscription Area”) the following terms and conditions apply.
The purchase contract is always concluded with Resilient Content GmbH (hereinafter “We”, “Us” or “Our”).
2. Memberships
2.1. Conclusion of Contract
The available membership subscription types are presented in the membership page. You can initially place our membership product into the shopping cart without obligation and correct your entries before sending your binding order. By clicking the “submit” button, you place a binding order of the subscription. The confirmation of the receipt of your order will be made by e-mail immediately after sending the order. Within the next 30 days the order will be verified and approved with an invoice or rejected and cancelled with an e-mail notice.
2.2. Joining
Membership is established by a declaration of membership. The regulations of the respective section apply. The membership shall be valid from the date of purchase by submitting your binding order for the subscription via our Online Shop. Membership is personal and non-transferable. The amount of active memberships is limited to one per person. The membership fee is due pro rata on a yearly basis from the date of purchase. Members undertake to pay the annual membership fee. Membership is automatically renewed for one year. Special conditions may apply for semi-professional players (see 2.5.) and staff members (see 2.6.).
2.3. Payment
The contract comes into being with us after approval of the membership application. An invoice with the bank transfer information will be delivered by mail or email within the next 30 days. Please follow the instruction as described. The payment has to be paid within the next 30 days after receipt of the invoice
Should you fail to settle your payment obligations in whole or in part, all outstanding amounts owed for any purchases become immediately due (within 10 calendar days from the first reminder for prepayments). We may request immediate payment and suspend any further product deliveries.
On the third reminder we will request an administrative charge of CHF 20.–. Should the reminders be unsuccessful, the invoiced amount may be contracted to a collection agency or initiated for debt collection proceedings with the local authorities. In such an event, an additional effective annual interest rate of up to 15% may be invoiced for the owed amount as from the due date of payment. The agency contracted with the collection of the owed amounts claims the amount on its own behalf and on its own account and may request additional service charges.
2.4. Resignation/Termination
Notice of termination must be submitted in writing or via your subscription settings in your online account of the Online Shop. Resignation shall be effective as of the end of the subscription period, subject to a three-month notice period. A violation against this terms and conditions or the “VIRTUALETIX Values” can lead to an immediate termination of the contract without right of refund.
2.5. Conditions for semi-professional players
Membership for semi-professional players is established by a declaration of membership only in combination of a contractual agreement. The respective player contract determines the membership conditions for validity date, duration, notice period of termination, renewal and fees amount. The membership starts its validity together with the validity date of the player contract and ends together with the player contract on the day of termination
2.6. Conditions for staff members
Staff member status is requested through the membership request form by selecting the volunteer check box. Ordinary member status can be established independently of the staff member status. You must be at least 16 years old. The provided agreement is not a legal employment contract. As a staff member you are exclusively eligible of a membership fee deduction as defined in the agreement. The volunteer activities are to be defined case-by-case with Us. We reserve the rights to reject your request for staff member status. In case of rejection of your request for staff member status, we grant you 10 working days from the date of communication of our decision about the staff member status to formalize your ordinary member status or completely withdraw your request for member status. In case of failure to withdraw your request for member status within 10 working days, the membership fee will be due in full according to the requested membership plan.
You can at anytime renounce to the staff member status verbally or in written form which will restore your membership back to the chosen plan with the respective conditions and fee to be paid with immediate effect.
3. Products and Services
3.1. Conclusion of Contract
The presentation of the products in the Online Shop is not a legally binding offer, but a non-binding online catalog. You can initially place our products without obligation into the shopping cart and correct your entries before sending your binding order at any time by using the order provided for this in the order process and explained correction aids. By clicking the order button, you place a binding order of the goods contained in the shopping basket. The confirmation of the receipt of your order will be made by e-mail immediately after sending the order.
When the contract comes into being with us depends on the type of payment chosen by you:
Bank Transfer
At the end of the ordering process, you will be offered the possibility to choose the bank transfer option. Bank transfer information will be displayed to you. Please follow the instruction as described. The order will stay on-hold and in property of the shop until the payment has been confirmed.
PayPal Express
In the ordering process, you are forwarded to the website of the online provider PayPal. There you can specify your payment data and confirm payment instructions to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and accept your offer.
Credit Card
In the ordering process, you are forwarded to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must authenticate yourself with your personal information and confirm the payment instructions to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
The sales prices are exclusive of VAT and may cause additional taxation costs to the recipient, depending on the destination. Please check with your local authorities beforehand. In case of an explanation request, keep the invoice with the value of the goods.
3.2. Contract Language, Contract Renewal
The languages available for the contract are German and English.
The contract text is not stored by us. You can view and download the terms and conditions at any time on this page. You can view your past orders in our customer login.
3.3. Delivery Terms
We ship currently to Switzerland only, free of charge.
We deliver only by mail. Unfortunately, a self collection of the product is not possible.
We do not deliver to packing stations.
The delivery takes place with Die Schweizerische Post / DHL / UPS / ePacket or EMS by ourselves or our supplier partner in China or USA.
The delivery time is 2-8 weeks due to the delivery from abroad, unless stated differently in the offer.
The delivery outside of Switzerland is without VAT and can cause customs duties and processing charges on the whole value of the goods, including shipping charges, depending on the local legal basis.
EU VAT Policy
To our customers located in Europe, please note that there will be a value added tax for any orders. We do not charge this to your order, it comes as a separate bill in the mail after your post office values your items. Please note that Resilient Content GmbH is not responsible for paying these fees. You will be responsible. Taxes could range from 17% – 27% + an additional handling fee depending on your location in Europe. Handling fee amounts value and cannot be determined, but average around €17.00.
We are very sorry for this inconvenience and know how much of a pain this is. Please read HERE and HERE for more information.
EU Tax Rates
Austria 20%
Belgium 21%
Bulgaria 20%
Cyprus 19%
Akrotiri and Dhekelia 19%
Czech Republic 21%
Croatia 25%
Denmark 25%
Estonia 20%
Finland 24%
France 20%
Monaco 20%
Germany 19%
Greece 24%
Hungary 27%
Ireland 23%
Italy 22%
Latvia 21%
Lithuania 21%
Luxembourg 17%
Malta 18%
Netherlands 21%
Poland 23%
Portugal 23%
Azores 22%
Madeira 22%
Romania 20%
Slovakia 20%
Slovenia 22%
Spain 21%
Sweden 25%
United Kingdom 20%
Isle of Man 20%
3.4. Payment
The following payment methods are available in our shop:
Bank Transfer
At the end of the ordering process, you will be offered the possibility to choose the bank transfer option. Bank transfer information will be displayed to you. Please follow the instruction as described. The order will stay on-hold and in property of the shop until the payment has been confirmed.
PayPal Express
In the ordering process, you are forwarded to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register, authenticate with your access data and confirm payment instructions to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
Credit Card
In the ordering process, you are forwarded to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must authenticate yourself with your personal information and confirm the payment instructions to us. After placing the order in the shop, we request PayPal to initiate the payment transaction.
3.5. Delay of Payments
Should you fail to settle your payment obligations in whole or in part, all outstanding amounts owed for any purchases become immediately due (within 10 calendar days from the first reminder for prepayments). We may request immediate payment and suspend any further product deliveries.
On the third reminder we will request an administrative charge of CHF 20.–. Should the reminders be unsuccessful, the invoiced amount may be contracted to a collection agency or initiated for debt collection proceedings with the local authorities. In such an event, an additional effective annual interest rate of up to 15% may be invoiced for the owed amount as from the due date of payment. The agency contracted with the collection of the owed amounts claims the amount on its own behalf and on its own account and may request additional service charges.
3.6. Transportation Damage
If goods with obvious transport damage are delivered, please report such faults immediately to the deliverer as soon as possible and contact us immediately. The non-compliance of a complaint or contact has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the freight carrier or the transport insurance.
4. Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory right of non-liability shall apply.
The limitation period for claims for defects in the case of used goods shall be one year from delivery of the goods.
The above limitations and deadline reductions do not apply to claims due to damages caused by us, our legal representatives or vicarious agents
- in case of injury to life, body or health,
- in case of intentional or grossly negligent breach of duty as well as fraudulent intent,
- in the event of violation of essential contractual obligations, the fulfillment of which allows the proper implementation of the contract at first and on whose compliance the contractual partner may regularly rely (cardinal obligations)
- in the context of a guarantee promise, if agreed or
- as long as the scope of the Product Liability Act is in force.
Information about any applicable additional warranties and their exact terms can be found at the product and on special information pages in the Online Shop or the Membership Subscription Area.
Customer service: You can reach our customer service for questions, complaints and complaints under customercare@virtualetix.com.
5. Rights of Use
Please be advised that our organization may be capturing video/audio footage and taking pictures during our activities for commercial purposes. By participating in our events or being present at our premises, you consent to the use of your image, voice, and likeness in any promotional materials, including but not limited to advertisements, brochures, websites, and social media platforms. The image rights and the rights to create or obtain or use name, alias, personal photos, videos, voice, quotes, signatures, performance, artwork or other likeness of the player remain reserved exclusively to Resilient Content GmbH for commercial or non-commercial press, publicity or marketing purposes. If you do not wish to be included in such materials, please inform our staff or event organizers in advance. We value your privacy and will make reasonable efforts to respect your preferences. Thank you for your understanding and cooperation.
6. Processing of Personal Data
To obtain a service or to participate in esports activities, like events or tournaments and in order to make a registration, personal data, such as name, alias, birth date, nationality, email, phone number and address information, may be passed on to third parties, such as service providers or tournaments organizers. General terms on how we protect your personal data can be found in the privacy policy.
7. Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which can be found here http://ec.europa.eu/consumers/odr/.
We are not obligated or unwilling to participate in a dispute settlement procedure before a consumer sacking agency.
Jurisdiction is Zürich, Switzerland.
GTC created with Trusted Shops Rechtstexter in cooperation with Wilde Beuger Solmecke Rechtsanwälte.